Support
How ordering works
- 01
Tell us what you need
Choose products or describe the intended location, approximate size, quantity and timing.
- 02
Confirm the specification
We review hardware options and clarify the product, installation and delivery requirements.
- 03
Review the quotation
Check the selected model, included equipment, price, shipping, lead time and order terms.
- 04
Confirm & pay
After you approve the quotation, we send a Stripe payment link for the agreed amount. We arrange your order once the required payment is confirmed.
- 05
Delivery & setup
Shipping and setup information follow the agreed scope. Retain the order details for any support request.
Common questions
How do I pay after accepting a quotation?
Once you approve your quotation, we will send you a secure Stripe payment link for your order. Full payment is normally required before we arrange your order. If a staged payment schedule is agreed, the amounts and due dates will be stated in your quotation, with the remaining balance payable before dispatch.
Do I need to know the exact model?+
No. Tell us what the screen is for, its approximate size and where it will be installed. You can submit an enquiry without choosing a product.
Why are there no fixed prices?+
Screen size, pixel pitch, control equipment, mounting and shipping affect the final cost. We quote after those requirements are reviewed.
Can I enquire about several products?+
Yes. Add products to your enquiry list, set quantities and include the project requirements in one request.
What should I know about pixel pitch?+
Pixel pitch is the spacing between LED pixels. Smaller pitch can be useful at shorter viewing distances; the right choice also depends on screen size, resolution and budget.
Can you supply to my location?+
Include the destination country and city in your enquiry. Shipping availability, costs and any destination requirements must be confirmed before an order is accepted.
Are installation and mounting included?+
Only if they are included in the agreed scope. Site suitability, mounting hardware, installation work and electrical work need to be reviewed explicitly.
How will I upload content?+
The method depends on the controller supplied with the selected model. Confirm software, connectivity and supported media requirements before ordering.
Can I return a display, and what warranty is included?
Returns and exchanges are not accepted. Displays include a one-year limited warranty from delivery for manufacturing defects under normal use. Report shipping damage within 7 days of delivery with photos or video.
Returns & warranty detailsCan I cancel an order?
You may cancel your order before order preparation or production begins. Once order preparation or production has started, the order cannot be cancelled because it is made to order. Contact us promptly with your quotation or order reference to request cancellation and confirm the order status.